Customer care
RETURNS & REFUNDS
For most online purchases, tell us within 14 days after delivery if you want to cancel. You then have a further 14 days to send the goods back.
Start a return first
Email support@sweatvault.co.uk with your order reference and the item you want to return. We will provide the correct authorised return address. Do not send an item to the address printed on a parcel without return instructions from us.
Condition and exclusions
You may inspect an item as you could in a shop. A reduction may be made if handling goes beyond what is necessary to establish its nature, characteristics and function. Sealed goods that are not suitable for return for health-protection or hygiene reasons lose the cancellation right if the seal is broken. Faulty, damaged or misdescribed goods are handled separately and your statutory rights are not affected.
Refund timing and costs
Where the cancellation right applies, we refund the product price and the cost of standard outbound delivery. Refunds are made to the original payment method within 14 days after we receive the goods or evidence that they were sent back. You normally pay return postage for a change-of-mind return; we cover reasonable return costs when goods are faulty or incorrect.
Store checkout is currently disabled while products and return routes are verified. Final product-specific exclusions and the return address will be shown before sales open.